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2020 Mercedes-Benz GLS-Class Reliability


MSRP
$75,950
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2020 Mercedes-Benz GLS-Class Reliability Ratings

Our reliability score is based on the J.D. Power and Associates Vehicle Dependability Study (VDS) rating or, if unavailable, the J.D. Power Predicted Reliability rating.

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2020 Mercedes-Benz GLS-Class Recalls

There have been 9 safety recalls issued from NHTSA.

ELECTRONIC STABILITY CONTROL:CONTROL MODULE:SOFTWARE Recall Date: 02/11/2021
  • Summary: Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2020-2021 GLE450, GLE350, and 2020 GLS450, GLE580, GLS580 vehicles. During certain evasive driving maneuvers, the Electronic Stability Program (ESP) software may apply torque to one of the front wheels, pulling the vehicle to one side. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 126, "Electronic Stability Control Systems."
  • Potential Number of Units Affected: 41838
  • Consequence: If the vehicle unexpectedly pulls to one side during an evasive maneuver, it can increase the risk of a crash.
  • Remedy: MBUSA will notify owners, and dealers will update the ESP software, free of charge. The recall is expected to begin April 13, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.
  • NHTSA Campaign ID: 21V071000
ELECTRICAL SYSTEM:SOFTWARE Recall Date: 02/04/2021
  • Summary: Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
  • Potential Number of Units Affected: 1292258
  • Consequence: Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
  • Remedy: MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall is expected to begin April 6, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.
  • Manufacturer Recall Number: 2021020025
  • NHTSA Campaign ID: 21V058000
STRUCTURE:INTERIOR PANELS:DASHBOARD Recall Date: 02/04/2021
  • Summary: Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2020 GLS 450, GLE 350, GLE 450, and 2021 AMG GLE53 vehicles. The dashboard surface may not be properly secured to the base material.
  • Potential Number of Units Affected: 8
  • Consequence: In the event of a crash where the passenger air bag deploys, an unsecured dashboard could impair the inflation of the passenger air bag, increasing the risk of injury.
  • Remedy: MBUSA will notify owners, and dealers will replace the dashboard, free of charge. The recall is expected to begin April 6, 2021. Owners may contact MBUSA customer serviced at 1-800-367-6372.
  • NHTSA Campaign ID: 21V057000
ELECTRICAL SYSTEM:WIRING Recall Date: 10/08/2020
  • Summary: Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 GLE 350, GLE 450, GLE 580, GLS 450, GLS 580 vehicles equipped with an optional illuminated Mercedes-Benz star logo in the front grill. The star logo's electrical ground connection may not be installed properly, potentially affecting the function of other components that share the same ground connection, such as the power steering control unit, wiper motor, and/or the left headlight.
  • Potential Number of Units Affected: 12799
  • Consequence: If the power steering, wiper motor, or left headlight malfunction there could be an increased risk of a crash.
  • Remedy: MBUSA will notify owners, and dealers will relocate the ground connection, free of charge. The recall began November 13, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020100015/6.
  • Manufacturer Recall Number: 2020100015/6
  • NHTSA Campaign ID: 20V626000
SUSPENSION:FRONT:SHOCK ABSORBER Recall Date: 06/04/2020
  • Summary: Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 GLE450, GLS450, and GLS580 vehicles. The sealing of the piston assembly in the front struts and rear shock absorbers may leak and fail prematurely.
  • Potential Number of Units Affected: 38
  • Consequence: Premature wear of the front struts and rear shock absorbers can affect vehicle handling and control, increasing the risk of a crash.
  • Remedy: MBUSA will notify owners, and dealers will replace the front strut assemblies and rear shock absorbers, free of charge. The recall began October 20, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020090001.
  • Manufacturer Recall Number: 2020090001
  • NHTSA Campaign ID: 20V329000
STRUCTURE:FRAME AND MEMBERS Recall Date: 03/19/2020
  • Summary: Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 GLE350, GLE450 AND GLS450 vehicles. The seams on the rear crossmember may have been insufficiently welded. This may allow cracks to form when towing, possibly causing the rear crossmember to detach from the vehicle.
  • Potential Number of Units Affected: 224
  • Consequence: If the rear crossmember detaches from the vehicle, it can become a road hazard and increase the risk of a crash.
  • Remedy: MBUSA will notify owners, and dealers will replace the rear crossmember, free of charge. The recall began July 17, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020060013.
  • Manufacturer Recall Number: 2020060013
  • NHTSA Campaign ID: 20V172000
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL Recall Date: 02/13/2020
  • Summary: Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 CLA250, CLA250 4MATIC and CLA35 AMG 4MATIC, 2020-2021 GLE350, GLE350 4MATIC, GLE450 4MATIC, GLS450 4MATIC and GLS580 4MATIC and 2021 GLE53 AMG Coupe, GLE63S AMG 4MATIC, GLS63 AMG 4MATIC and Maybach GLS600 4MATIC vehicles. The instrument cluster software may deactivate the illumination of certain interior switches (switch bar, overhead control unit, steering wheel) if the hazard lights are turned on and the ignition switch is in the 'off' position. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101, "Control and Displays."
  • Potential Number of Units Affected: 2101
  • Consequence: If the interior switches are not illuminated, they may be more difficult to find and operate, increasing the risk of a crash.
  • Remedy: MBUSA will notify owners, and dealers will update the instrument cluster software, free of charge. The recall began March 31, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020030019.
  • Manufacturer Recall Number: 2020030019
  • NHTSA Campaign ID: 20V089000
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS Recall Date: 10/03/2019
  • Summary: Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 GLE350, GLE350 4MATIC, GLE450 4MATIC, GLS450 4MATIC, and GLS580 4MATIC vehicles. The rear door window trim may detach.
  • Potential Number of Units Affected: 13799
  • Consequence: The detached trim can become a road hazard, increasing the risk of a crash.
  • Remedy: MBUSA will notify owners, and dealers will inspect and fasten the rear door window trim, as necessary, free of charge. The recall began November 8, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019100011.
  • Dates of Manufacture: AUG 22, 2018 to SEP 26, 2019
  • Manufacturer Recall Number: 2019100011
  • NHTSA Campaign ID: 19V709000
EQUIPMENT:APPLIANCE:AIR CONDITIONER Recall Date: 08/11/2019
  • Summary: Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 GLE350, GLE350 4MATIC, GLS450 4MATIC, and GLE450 4MATIC vehicles. The air conditioner drain hoses may have been incorrectly installed, causing water to drain from the air conditioner into the passenger compartment.
  • Potential Number of Units Affected: 18392
  • Consequence: If a significant volume of water enters the driver and passenger side foot wells, it might cause corrosion and/or short circuits to the electrical components in the area, increasing the risk of fire. In addition, the emergency call (eCall) feature may be disabled; the vehicle may not be able to be unlocked and/or started; and the engine limp-home mode might be activated during driving. These features increase the risk of an injury or crash.
  • Remedy: MBUSA will notify owners, and dealers will inspect and correct the air conditioner drain hoses, as necessary, free of charge. The recall began September 6, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019080005.
  • Dates of Manufacture: SEP 04, 2018 to AUG 01, 2019
  • Manufacturer Recall Number: 2019080005
  • NHTSA Campaign ID: 19V587000

2020 Mercedes-Benz GLS-Class Warranty

Mercedes-Benz backs the GLS with a four-year/50,000-mile warranty.

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2020 Mercedes-Benz GLS-Class

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J.D. Power and Associates Power Circle Ratings do not include all information used to determine J.D. Power and Associates awards. See JDPower.com for more information on Power Circle Ratings. Your experience may vary.

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