MSRP
$39,070
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2020 Lexus NX Hybrid Interior Review

Scorecard

Interior: 5.3

At first glance, the inside of the 2020 Lexus NX Hybrid appears faultless. Its seats are cushy and comfortable, it's equipped with lots of standard safety and tech features, and the build quality is excellent. Upon closer inspection, however, this Lexus has a small cargo area, a vexing infotainment controller, and a handful of lower-quality materials.

  • "Lexus is known for its relentless pursuit of perfection, and in the 2020 NX crossover SUV, they've not dropped the ball. The build quality both inside and out is without fault, something Lexus owners almost take for granted, but that will come as a pleasant bonus for first-time buyers." -- Kelley Blue Book
  • Forget about Lexus's traditionally cosseting, parlor-room luxury. The NX is surprisingly hard-edged, including its cabin. Protruding contours and a jumble of multiple panels give it a high-tech anime feel. Don't confuse that with austerity, however. After all, there are numerous padded surfaces and lines of decorative stitching providing relief from all of the blackness. But too many parts are hard plastic, including multiple dash panels and the interior door latches. Worst, those parts look cheap, costing the NX our top score for fit and finish." -- Consumer Reports (2018)
  • Fit and finish are up to entry-luxury standards, and Lexus' NuLuxe simulated leather upholstery (real leather is optional) does a very convincing impersonation of the real thing. Soft-touch surfaces on the upper part of the dashboard and doors are nice, but the silver trim on the center console can't hide the fact that it's painted plastic. The strip of imitation carbon fiber on the doors isn't convincing, either, and many of the buttons, knobs and switches aren't that different from what you'd find in a mainstream SUV from Toyota, Lexus' parent company." -- Cars.com (2017)

Seating

The two-row NX has seating for five. Drivers of most any shape or size can find a comfortable position, thanks to its standard power-adjustable seats, power tilt-and-telescopic steering column, and generous amount of legroom. Some may find rearward visibility to be poor though.

The rear seats aren’t as roomy, but the zone is still adult-friendly, especially when outfitted with the optional power-folding and -reclining rear seats. For installing child safety seats, each of the NX's rear outboard seats have a full set of upper and lower anchors, and the rear middle seat has an upper tether anchor. This Lexus' LATCH hardware is easy to find and use, and it earns the highest rating of Good from the Insurance Institute for Highway Safety.

The NX comes standard with synthetic leather upholstery. In addition to the upgraded rear seats, available options include leather upholstery as well as heated and ventilated front seats.

  • "Tall doors and a tall ride height make sliding in and out of the NX a breeze, in front or back. The driving position in the NX is relatively comfortable, thanks to a useful range of telescopic adjustments of the steering wheel. The front and rear seats also offer plenty of headroom." -- Edmunds
  • Inside, the NX's cabin is as hushed as any Lexus sedan, with abundant creature comforts as only Lexus can do them. However, thick rear pillars hinder good rear visibility, prompting us to strongly advise adding the optional blind-spot monitoring and rear cross-traffic alert." -- Kelley Blue Book
  • "The NX 300h feels bigger inside than some compact luxury SUVs. The front seating position is comfortable and the seats have soft cushioning. The roomy second row features a comfortable reclining bench seat and generous legroom." -- Cars.com (2017)

Interior Features

Take a deep breath before trying out the NX's infotainment system for the first time. It's one of the trickiest to use, as a result of a trackpad controller that requires extra time and patience to make the proper selection. The good news is that the NX comes standard with advanced smartphone integration via Apple CarPlay. This links many of your favorite apps with the infotainment system, but front-seat passengers will find using the smartphone itself to be much easier.

Also standard in the NX 300h is an 8-inch display, Bluetooth, a USB port, a Wi-Fi hot spot, HD Radio, and eight speakers. The standard Enform App Suite comes with iHeartRadio, Yelp, NPR One, weather information, and traffic updates, among other functions. Dual-zone automatic climate control, proximity keyless entry, and push-button start are also standard.

Standard safety features include a rearview camera and Lexus Safety System+ 2.0, which combines lane centering, road sign assist, forward collision warning, automatic emergency braking, pedestrian detection, lane departure warning, lane keep assist, all-speed adaptive cruise control, and automatic high-beam headlights.

Available upgrades include a moonroof, a navigation system with a 10.3-inch split-screen display, a 10-speaker Lexus sound system, a 14-speaker Mark Levinson surround-sound system, rain-sensing windshield wipers, blind spot monitoring, rear cross traffic alert, a surround-view camera system, and active park assist.

See 2020 Lexus NX Hybrid specs »

  • "… the Remote Touch infotainment interface could be a dealbreaker for some tech-savvy (or tech-averse) buyers. It's difficult to use and requires lots of focus, which takes your eyes off the road. Plus, the large center console has an array of buttons that are oddly angled in entirely different directions. They never feel natural." -- Edmunds
  • The inside of the 2020 NX is full of classy materials arranged in designs that bear some distant relation to the exterior's lines. But nothing is too distracting, except perhaps the 8-inch infotainment display right at the top of the center console and the Remote Touch interface that controls it, although this latter item was recently improved and is less tricky than before." -- Kelley Blue Book
  • "I'm a fan of almost every part of the NX's cabin, save the centerpiece. The infuriating last-generation Enform system is still present here, and is still controlled with the capacitive touchpad, which almost never works correctly and at worst is downright distracting to use while driving. After just a few days with the NX, I was wishing for anything else to use, even the toggle-like switch found in other Lexuses." -- New York Daily News (2017)

Cargo

The NX 300h has 16.8 cubic feet of cargo space behind the back seat, and up to 53.7 with this seat folded. Those numbers are low compared to luxury SUVs of the same size. The NX Hybrid's sloped roof limits its hauling capacity, and the hybrid components take up cargo space that would be otherwise available in the nonhybrid version. A power liftgate and a hands-free liftgate are available.

  • "Neither model's space is that great, and the sloped roof compromises practicality a little further." -- Autotrader (2017)
  • "Cargo space is skimpy, however, even if the NX 300h avoids the typical hybrid problem of significantly reduced cargo capacity relative to the traditionally powered version. Its 53.7 cubic feet of total volume falls short of all competitors, and the raked liftgate seems to make it even less versatile than this modest number suggests. That's driven home by its 16.8 cubic feet with the seats raised, making it less spacious than even some subcompact crossovers." -- Edmunds (2016)
  • "Also like the X4, the sloping roofline restricts the usable cargo space." -- Car and Driver (2015)
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