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2021 Lexus NX Hybrid Interior Review

Scorecard

Interior: 5.7

The 2021 Lexus NX Hybrid earns mixed marks for its interior. It has some quality materials, a high-tech appearance, and a roomy cabin, but it also has some hard plastics, a hard-to-use infotainment system, and a meager cargo hold.

  • "Lexus is known for its pursuit of perfection, and the 2021 NX bears testament to this. Build quality both inside and out is faultless, something Lexus owners almost take for granted, but will come as a wonderful bonus for first-time buyers." -- Kelley Blue Book
  • "Strip away the sporty branding and this is yet another luxurious, comfortable Lexus SUV with meticulous build quality." -- Autotrader (2020)
  • "Forget about Lexus's traditionally cosseting, parlor-room luxury. The NX is surprisingly hard-edged, including its cabin. Protruding contours and a jumble of multiple panels give it a high-tech anime feel. Don't confuse that with austerity, however. After all, there are numerous padded surfaces and lines of decorative stitching providing relief from all of the blackness. But too many parts are hard plastic, including multiple dash panels and the interior door latches. Worst, those parts look cheap, costing the NX our top score for fit and finish." -- Consumer Reports (2018)

Cargo

With 16.8 cubic feet of space behind the rear seats and 53.6 cubic feet behind the front seats, the NX Hybrid has paltry cargo room compared to both other luxury compact SUVs and other models in our luxury hybrid and electric SUV rankings. A power liftgate and a hands-free liftgate are available.

  • "The 300h is limited to just 16.8 cubes behind the rear seats (53.7 cubes when you fold them down). That's far less than similar-size rivals." -- Edmunds (2020)
  • "Neither model's space is that great, and the sloped roof compromises practicality a little further." -- Autotrader (2017)
  • "Also like the X4, the sloping roofline restricts the usable cargo space." -- Car and Driver (2015)

Seating

The NX Hybrid seats up to five people. Head- and legroom are generous in both rows, and most average-sized adults should be able to fit in the back with little issue. The seats are well-cushioned too. Large doors make it easy to get in or out of this Lexus, but visibility is hampered by large rear pillars.

Synthetic leather upholstery and 10-way power-adjustable front seats are standard. Upgrades include genuine leather upholstery, heated and ventilated front seats, power-folding and reclining rear seats, and a heated steering wheel.

For installing child safety seats, there are two complete sets of LATCH connectors for the rear outboard seats and a tether anchor for the rear middle seat.

  • "The cabin is as hushed as any Lexus sedan, with abundant convenience features as only Lexus can do them. However, thick rear pillars hinder outward vision, so the inclusion of blind-spot monitoring and rear cross-traffic alert as standard equipment this year is a good call on the company’s part." -- Kelley Blue Book
  • "Tall doors and a tall ride height make sliding in and out of the NX a breeze, in front or back. The driving position in the NX is relatively comfortable, thanks to a useful range of telescopic adjustments of the steering wheel. The front and rear seats also offer plenty of headroom." -- Edmunds (2020)
  • "Rear passengers are in for special treatment, as Lexus has managed to incorporate more legroom in the NX than many SUVs that are bigger on the outside." -- Autotrader (2020)

Interior Features

The NX Hybrid’s infotainment system comes with an 8-inch display, Apple CarPlay, Android Auto, Amazon Alexa, an eight-speaker stereo, a USB port, Bluetooth, and a Wi-Fi hot spot.

The infotainment system is hard to use. Although Lexus’ Remote Touch system has been improved in recent years, it’s still distracting to operate while driving. The display lacks touch capability, and the buttons on the center console are set at odd angles.

Available features include a 10.3-inch infotainment display, navigation, a 10-speaker stereo, and a 14-speaker Mark Levinson stereo.

You’ll also get a healthy helping of standard safety features, including blind spot monitoring, rear cross traffic alert, and a rearview camera. Also included is the Lexus Safety System 2.0+, which bundles lane departure warning, lane trace assist, lane keep assist, forward collision warning, automatic emergency braking, adaptive cruise control, and road sign recognition. A surround-view parking camera system and a park assist system are available.

See 2021 Lexus NX Hybrid specs »

  • "The inside of the 2021 NX is full of classy materials arranged in designs that bear some vague resemblance to the exterior’s lines. But nothing is too distracting, except perhaps the 8-inch infotainment display right at the top of the center console and the Remote Touch interface that controls it. Although this latter item was recently improved and is less tricky than before." -- Kelley Blue Book
  • "… the Remote Touch infotainment interface could be a dealbreaker for some tech-savvy (or tech-averse) buyers. It's difficult to use and requires lots of focus, which takes your eyes off the road. Plus, the large center console has an array of buttons that are oddly angled in entirely different directions. They never feel natural." -- Edmunds (2020)
  • "Then there's Lexus' Achilles' heel: the Remote Touch tech interface, which constantly frustrates and distracts." -- Autotrader (2020)
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