How Do J.D. Power Reliability Ratings Work?

2007 JD Power Awards
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J.D. Power Publishes 3 Different Ratings for Car Buyers

A new car is one of the most expensive items you’ll ever buy, so you don’t want to roll the dice and guess which model will be reliable for the long run. Fortunately, consumer insights firm J.D. Power publishes three different measures of automotive reliability and quality each year. A fourth study evaluates the quality of service and customer satisfaction at car dealers and independent service facilities.

On the following slides, we’ll examine the three major studies and how J.D. Power determines the rankings in each. Then, we’ll look at the recently announced winners of 2017’s Initial Quality Study.

At U.S. News & World Report, we use information from the J.D. Power Vehicle Dependability Study and Initial Quality Study in our rankings of new and used vehicles

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