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2020 Dodge Journey Review

The 2020 Dodge Journey places near the bottom of our midsize SUV rankings. Its low base price can’t make up for its lackluster engine, poor predicted reliability rating, and subpar cargo space.

Pros & Cons

  • User-friendly infotainment system
  • Below-average starting price
  • Slow acceleration
  • Dull handling
  • Poor predicted reliability rating
  • Limited safety features

New for 2020

  • Condensed trim levels
  • Popular Equipment Group package now optional
  • V6 engine and six-speed automatic transmission discontinued
  • All-wheel drive no longer available

Rankings & Research

The 2020 Dodge Journey's #22 ranking is based on its score within the Midsize SUVs category. Currently the Dodge Journey has a score of 5.6 out of 10, which is based on our evaluation of 60 pieces of research and data elements using various sources.

5.6

Overall

Scorecard

Critics' Rating: 4.7
Performance: 4.6
Interior: 6.1
Safety: 8.2
Reliability:
J.D. Power Ratings Logo

Is the Dodge Journey a Good SUV?

No, the Dodge Journey isn't a good midsize SUV. Its low starting price and easy-to-use infotainment system are the only things it really has going for it. In most other areas, it's below average compared to classmates. Its handling is cumbersome, it has excessive body lean, and most class rivals offer more tech and active safety features.

Should I Buy the Dodge Journey?

We don't recommend buying the Dodge Journey. There are more well-rounded SUVs available, including the Honda CR-V and Kia Sorento. Both of these vehicles have more overall cargo space, more available safety features, and higher predicted reliability ratings than the Journey.

Compare the Journey, CR-V, and Sorento »

Should I Buy a New or Used Dodge Journey?

The 2020 Journey is part of a generation that started for the 2009 model year. Dodge refreshed the Journey for 2011, adding a new V6 engine, updated interior materials, and a retuned suspension system. The next notable change was for the 2018 Journey, when third-row seating was made standard. For 2019, the V6 engine became available in the base trim.

Dodge condenses the lineup for 2020 and now offers the Journey in just two trims. Also, Dodge dropped the V6 engine, six-speed automatic transmission, and all-wheel-drive options.

We do not recommend purchasing the Journey, but if you are still considering this SUV, you'll want to opt for a 2019 or older model. These Journeys have more features, including the V6 engine, and they are likely less expensive than a new Journey.

If you're considering an older model, be sure to read our 2017 Journey, 2018 Journey, and 2019 Journey reviews to help make your decision. Also, check out our Used Car Deals page to learn about savings and discounts you can find on used vehicles.

Compare the 2018, 2019, and 2020 Journey »

We Did the Research for You: 59 Reviews Analyzed

To give you a complete overview of the 2020 Journey – and make your car-shopping experience easier – we analyzed 59 Dodge Journey reviews alongside performance specs, interior dimensions, and more.

This 2020 Journey review incorporates applicable research for all models in this generation, which launched for 2009.

Why You Can Trust Us

U.S. News Best Cars has been ranking and reviewing vehicles since 2007, and our crew has more than 75 years of combined experience in the auto industry. To ensure our objectivity, we do not accept expensive gifts from carmakers, and an external company manages the ads on our site.

How Much Does the Dodge Journey Cost?

At the time of writing, there is no official pricing information for the 2020 Journey. The very similar 2019 Journey starts at $23,245. That's low for a midsize SUV.

Check out our U.S. News Best Price Program for great savings at your local Dodge dealer. You can also find excellent manufacturer incentives on our Dodge deals page.

Dodge Journey Versus the Competition

Which Is Better: Dodge Journey or Honda CR-V?

The two-row Honda CR-V is a compact SUV, but its first two rows offer more passenger space than the Journey's front rows, and it features an additional 8.2 cubic feet of cargo space. The Honda offers Android Auto and Apple CarPlay, as well as a host of safety tech, including forward collision warning, adaptive cruise control, and lane keep assist. None of these features are available in the Dodge. The CR-V also has a higher predicted reliability rating and offers a more stable ride than the Journey. Dodge this Journey, and go with the CR-V.

Which Is Better: Dodge Journey or Kia Sorento?

The Kia Sorento is a much stronger three-row SUV than the Journey. It features higher-quality interior materials, and it has a better predicted reliability rating and a tad more cargo space. The Kia also features some of the best fuel economy ratings in the class, and, unlike the Dodge, it offers a stronger optional V6 engine. Add in standard smartphone integration and a generous list of available safety equipment, and the Sorento is the clear winner.

Compare the Journey, CR-V, and Sorento »

Journey Interior

How Many People Does the Journey Seat?

The Journey seats up to seven people in three rows. The first two rows have ample space, but the cramped third row is best left for smaller occupants. Reviews are mixed on the comfort and support of the seats. Cloth upholstery and manually adjustable front seats are standard. Leather upholstery, heated front seats, a power-adjustable driver's seat, and a leather-wrapped steering wheel are available.

Journey and Child Car Seats

There are two complete sets of LATCH connectors for the Journey’s second-row outboard seats. The rear middle seat has an upper tether and one lower anchor, and it has the ability to borrow a lower anchor from the passenger-side seat. The upper tethers are hard to find, and some lower anchors are set too deep in the seats and are difficult to maneuver around.

Journey Interior Quality

Most class rivals have nicer cabins than the Journey, which features an abundance of plastics. Reviews are mixed on the quality of the materials, with some critics saying they're too hard and others claiming there are some nice soft-touch surfaces.

Journey Cargo Space

The Journey has 10.7 cubic feet of room behind the third-row seats, 37 cubic feet behind the second row, and 67.6 cubic feet with both rows folded down. Most rivals offer more space.

Journey Infotainment, Bluetooth, and Navigation

The Journey comes standard with the user-friendly Uconnect infotainment system and a 4.3-inch touch screen. There are also physical controls for climate and audio functions. The Journey also comes standard with six speakers and a USB port. Optional features include an 8.4-inch touch screen, navigation, satellite radio, Bluetooth, and a six-speaker premium audio system.

Though the infotainment system operates smoothly, it lacks Android Auto and Apple CarPlay smartphone integration, which are standard in many classmates.

For more information, read What Is Apple CarPlay? and What Is Android Auto?

Read more about interior »

Journey Performance

Journey Engine: Missing the V6

This Dodge will take you on a journey, but it won't be a quick one. The only engine available is a weak 172-horsepower 2.4-liter four-cylinder, and it’s paired with a four-speed automatic transmission. It takes some time for the Journey to accelerate, and the transmission is hesitant to downshift. The previously available V6 engine wasn't a powerhouse, but it was far more capable of carrying a full load of passengers and cargo than the base engine.

Journey Gas Mileage: Average Numbers

At the time of writing, fuel economy figures have not been released for the 2020 Journey. The nearly identical 2019 Journey delivers 19 mpg in the city and 25 mpg on the highway. These figures are about average for the midsize SUV class.

Journey Ride and Handling: Comfortable but Ponderous

The Journey's soft suspension contributes to its smooth ride over bumpy roads. However, it suffers from excessive body lean around corners. Front-wheel drive is standard. All-wheel drive is not available.

Read more about performance »

Journey Reliability

Is the Dodge Journey Reliable?

The 2020 Dodge Journey has an abysmal predicted reliability rating of two out of five from J.D. Power. This is the lowest rating J.D. Power awards.

Dodge Journey Warranty

Dodge covers the Journey with a three-year/36,000-mile basic warranty and a five-year/60,000-mile powertrain warranty. This is in line with what many class rivals offer.

Read more about reliability »

Journey Safety

Journey Crash Test Results

The National Highway Traffic Safety Administration gave the 2020 Dodge Journey an overall safety rating of four out of five stars. The Journey received five stars in the side crash test and four stars in the frontal crash and rollover evaluations.

At the time of writing, the Insurance Institute for Highway Safety has not crash tested the 2020 Journey.

Journey Safety Features

The Journey only comes standard with a rearview camera and rear parking sensors. No other advanced safety features are available. Several other vehicles in the class offer more active safety features.

Read more about safety »

Journey Dimensions and Weight

The Journey is about 16 feet long. Its curb weight ranges from 3,818 to 4,054 pounds. It has a gross vehicle weight rating of 5,300 pounds.

Where Is the 2020 Dodge Journey Built?

Dodge builds the 2020 Journey in Mexico.

Which Dodge Journey Model Is Right for Me?

The 2020 Journey comes in two trims: SE Value and Crossroad. The base trim has a decent list of standard features, and adding the Popular Equipment Group package gives you more features without having to move up to the top trim. This package includes satellite radio, Bluetooth, tri-zone automatic climate control, a six-way power-adjustable driver's seat, and more.

You'll have to choose the Crossroad trim if you want the 8.4-inch touch screen and navigation. All-wheel drive is not available.

At the time of writing, official pricing information is not available for the 2020 Journey.

Dodge Journey SE Value

The base SE Value trim comes with cloth upholstery, manually adjustable front seats, heated outside mirrors, dual-zone manual climate control, proximity keyless entry, push-button start, a rearview camera, and rear parking sensors. A 4.3-inch touch screen, a USB port, and six speakers are also standard.

The available SE Popular Equipment Group package adds a six-way power-adjustable driver's seat, premium cloth seats, Bluetooth, satellite radio, voice command, tri-zone automatic climate control, and a leather-wrapped steering wheel.

Dodge Journey Crossroad

The Crossroad trim adds leather upholstery, a six-way power-adjustable driver's seat, a leather-wrapped steering wheel, a sunroof, satellite radio, voice command, Bluetooth, fog lights, and tri-zone automatic climate control.

The new-for-2020 Crossroad Popular Equipment package adds remote start, heated front seats, a heated steering wheel, an 8.4-inch touch screen, navigation, and a six-speaker premium audio system.

Check out our U.S. News Best Price Program for great savings at your local Dodge dealer. You can also find excellent manufacturer incentives on our Dodge deals page.

See 2020 Dodge Journey specs and trims »

The Final Call

The 2020 Dodge Journey fails to stand out in the midsize SUV class. It offers a lethargic engine and a small cargo hold, and it has an excessive amount of body roll. We recommend bypassing the Journey for one of its more well-rounded rivals.

Don’t just take our word for it. Check out comments from some of the reviews that drive our rankings and analysis.

  • "The 2020 Dodge Journey is hands-down the cheapest three-row SUV you can buy today. Despite a design that is showing its age and features that are increasingly outdated, it undercuts the pricing of its competitors by thousands. Despite the Journey's sloppy driving dynamics, sluggish powertrain, and lack of driver-assistance technologies, the fact that it has a configurable cabin and a user-friendly infotainment system should appeal to price-conscious buyers." -- Car and Driver
  • "The … Journey will get you where you're going, and it will do so for less money than many competitors. But overall you'll probably be happier with vehicles such as the GMC Acadia, Kia Sorento or Volkswagen Tiguan." -- Edmunds (2019)
  • "… if you're looking for superior reliability, advanced driver-assist systems or high resale figures, the Journey may not be the best choice." -- Kelley Blue Book (2018)

Buying

Expert Advice

Updated: April 16, 2020

Very Low Demand: The Dodge Journey currently sits near the bottom of the competitive midsize SUV sales rankings. Dealerships have sold 36.9 percent fewer Journeys so far in 2020 relative to the same period in 2019. To make matters worse, the class sales-leading Ford Explorer outsold the Journey by more than 3 to 1.

Research more buying advice »
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