2017 Chrysler Pacifica Hybrid

Reliability


#3 out of 6 in 2017 Minivans

2017 Chrysler Pacifica Hybrid Reliability Ratings

Our reliability score is based on the J.D. Power and Associates Vehicle Dependability Study (VDS) rating or, if unavailable, the J.D. Power Predicted Reliability rating.

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2017 Chrysler Pacifica Hybrid Recalls

There have been 3 safety recalls issued from NHTSA.

ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR Recall Date: 10/18/2018
  • Summary: Chrysler (FCA US LLC) is recalling certain 2017-2018 Chrysler Pacifica Plug-in Hybrid Electric vehicles (PHEV). After the vehicle has been operating in PHEV propulsion mode, the gas-fueled engine may not restart properly resulting in unburned fuel entering the exhaust catalyst.
  • Potential Number of Units Affected: 10021
  • Consequence: The improperly started engine could result in a loss of motive power increasing the risk of a crash or the unburned fuel in the catalyst may ignite increasing the risk of a fire.
  • Remedy: FCA will notify owners, and dealers will update the powertrain controller module software, and inspect and replace the catalytic converter as necessary, free of charge. The recall began November 15, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U94.
  • Dates of Manufacture: AUG 15, 2016 to AUG 06, 2018
  • Manufacturer Recall Number: U94
  • NHTSA Campaign ID: 18V740000
EQUIPMENT:OTHER:LABELS Recall Date: 06/12/2017
  • Summary: Chrysler (FCA US LLC) is recalling certain 2017 Pacifica Plug-in Hybrid Electric vehicles (PHEV). The tire placard on the affected vehicles incorrectly lists the seating capacity as 6 occupants rather then 7 occupants, with a combined weight of 950lbs rather than 1,100lbs. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."
  • Potential Number of Units Affected: 100
  • Consequence: The incorrect tire label may cause customer confusion, potentially resulting in vehicle overloading, increasing the risk of a crash.
  • Remedy: Chrysler will notify owners, and dealers will replace tire placard label, free of charge. The recall began July 6, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T37.
  • Dates of Manufacture: OCT 03, 2016 to MAY 17, 2017
  • Manufacturer Recall Number: T37
  • NHTSA Campaign ID: 17V375000
HYBRID PROPULSION SYSTEM: INVERTER Recall Date: 06/08/2017
  • Summary: Chrysler (FCA US LLC) is recalling certain 2017-2018 Pacifica Plug-in Hybrid Electric vehicles (PHEV). The affected vehicles have diodes in the Power Inverter Module ("PIM") that may fail due to an overvoltage condition. If the diodes fail, the vehicle will not move under its own power.
  • Potential Number of Units Affected: 1375
  • Consequence: A vehicle that suddenly cannot be driven, increases the risk of a crash.
  • Remedy: Chrysler will notify owners, and dealers will reprogram the Powertrain Control Module, Battery Pack Control Module, On Board Charging Module, and PIM, free of charge. The PIM will be replaced as necessary. The recall began on September 14, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T34.
  • Dates of Manufacture: AUG 11, 2016 to JUN 20, 2017
  • Manufacturer Recall Number: T34
  • NHTSA Campaign ID: 17V371000

2017 Chrysler Pacifica Hybrid Warranty

Chrysler covers the 2017 Pacifica Hybrid with a three-year/36,000-mile basic warranty and a five-year/60,000-mile powertrain warranty.

Warranty information last updated: 9/26/18

J.D. Power and Associates Power Circle Ratings do not include all information used to determine J.D. Power and Associates awards. See JDPower.com for more information on Power Circle Ratings. Your experience may vary.

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