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$34,045 - 44,795 MSRP

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2020 Chrysler Pacifica Review

The 2020 Chrysler Pacifica ranks midpack among minivans. While it has a refined ride, poised handling, an elegant cabin, and a wealth of tech and comfort features, it's held back by a subpar predicted reliability rating.

Pros & Cons

  • Smooth ride
  • Intuitive infotainment system
  • High-end cabin
  • Rich array of available features
  • Firm seats
  • Less cargo space than rivals
  • Below-average predicted reliability rating

Rankings & Awards

The 2020 Chrysler Pacifica's #3 ranking is based on its score within the Minivans category. It was a finalist for our 2020 Best Minivan for the Money award and a finalist for our 2020 Best Minivan for Families award. Currently the Chrysler Pacifica has a score of 8.1 out of 10, which is based on our evaluation of 37 pieces of research and data elements using various sources.




Critics' Rating: 9.2
Performance: 7.5
Interior: 8.4
Safety: 9.5
J.D. Power Ratings Logo

Is the Chrysler Pacifica a Good Minivan?

Yes, the 2020 Chrysler Pacifica is a great minivan. The Pacifica has a peppy V6 engine, carlike handling, and good safety scores. Its interior is nicely trimmed and spacious, with room for up to eight people. The Pacifica is also quite versatile. It can go from people carrier to cargo hauler in seconds, thanks to its Stow ‘n Go rear seats that fold flat into the floor. In most competitors, the rear seats need to be removed for maximum cargo space. We named the Pacifica as a finalist for our 2020 Best Minivan for the Money award, due to its mix of quality and value. It was also a finalist for our 2020 Best Minivan for Families award.

Should I Buy the Chrysler Pacifica?

The Chrysler Pacifica is definitely worth buying. It's a fantastic family vehicle that offers a plush ride and an extensive list of features. However, some of its classmates are also worth checking out. The Toyota Sienna is the only minivan available with all-wheel drive, while the Honda Odyssey has sharper handling than the Pacifica and a bit more cargo space.

You may also be interested in the Chrysler Pacifica Hybrid, which we review separately.

Compare the Pacifica, Sienna, and Odyssey »

Should I Buy a New or Used Chrysler Pacifica?

Chrysler launched the Pacifica as an all-new model for 2017. The 2018 Pacifica gained a new base L trim with a 7-inch touch screen, Android Auto, and Apple CarPlay. For 2020, Chrysler simplified the lineup and split off the base L and LX trims into the brand-new Chrysler Voyager. There weren’t major equipment changes though, so you might be able to find a nearly identical used model for less money.

Be sure to read our 2017, 2018, and 2019 Pacifica reviews to help make your decision. Also, check out our Used Car Deals page to learn about savings and discounts on used vehicles.

Compare the 2018, 2019, and 2020 Pacifica »

We Did the Research for You: 37 Reviews Analyzed

Our goal is to provide you with the information you need to make car shopping a breeze. You'll find everything you need to know about the Chrysler Pacifica in our comprehensive review. It combines concrete data like fuel economy estimates and cargo space dimensions with professional evaluations from 37 automotive sources. This Chrysler Pacifica review incorporates applicable research for all models in this generation, which launched for the 2017 model year.

Why You Can Trust Us

We’ve been reviewing cars since 2007, and our Best Cars team has more than 75 years of combined automotive experience. We also award the Best Cars for the Money, Best Cars for Families, and Best Vehicle Brands on an annual basis. To ensure our impartiality, a third party handles our advertising, and we don't accept expensive gifts from automakers.

How Much Does the Chrysler Pacifica Cost?

The 2020 Chrysler Pacifica has a base MSRP of $33,495. That’s one of the highest base prices in the class.

Check out our U.S. News Best Price Program for great savings at your local Chrysler dealer.

Chrysler Pacifica Versus the Competition

Which Is Better: Chrysler Pacifica or Honda Odyssey?

The Honda Odyssey is one of the best minivans you can buy. It rivals the Pacifica’s somewhat sprightly handling and fuel economy estimates and outmatches it with nicer cabin materials and a smoother-shifting transmission. The Honda has more overall cargo space too, though it’s harder to access because you must remove the second-row seats to get the maximum amount. Both vans are great choices, but the Odyssey is slightly better. The Odyssey won our 2020 Best Minivan for Families award, while the Pacifica was a finalist.

Which Is Better: Chrysler Pacifica or Toyota Sienna?

The Toyota Sienna is another appealing van. Along with the Pacifica, it was a finalist for our 2020 Best Minivan for Families award. It has more standard safety features than the Pacifica, and it’s the only minivan to offer all-wheel drive. The Sienna has more total cargo space too. However, the Pacifica offers a quieter, more upscale cabin and a gentler ride, as well as easier access to cargo space via its Stow 'n Go seats. The Chrysler is also available as a hybrid. The Pacifica costs about $2,100 more to buy, but it’s the better choice.

Compare the Pacifica, Odyssey, and Sienna »

Pacifica Interior

How Many People Does the Pacifica Seat?

Depending on its configuration, this Chrysler can seat seven or eight people. An eight-way power-adjustable driver’s seat and cloth upholstery come standard. Upgrades include leather upholstery, a power-adjustable front passenger seat, heated front seats, ventilated front seats, heated second-row seats, a power-folding third row, Stow ‘n Go second- and third-row seats, and a leather-wrapped, heated steering wheel.

There's ample head- and legroom in the front seats. Most people can fit in the second row in moderate comfort too, but the third row is tight. Additionally, the seats in both rear rows can get uncomfortable on extended drives, and they don’t slide forward or backward to facilitate easier access.

Pacifica and Child Car Seats

The Chrysler Pacifica has four full sets of LATCH connectors for securing child car seats.

Pacifica Interior Quality

With quality materials, excellent fit and finish, and a sleek design, the Pacifica has one of the most upscale cabins in the class.

Pacifica Cargo Space

This three-row vehicle has 32.3 cubic feet of cargo space with all the seats up, 87.5 cubic feet with the third row folded, and a total of 140.5 cubic feet with the second and third rows folded. That's a good amount of space, but these figures are surpassed by other vans. Because of Chrysler's Stow 'n Go seats, however, you can access all that room without having to remove any seats.

Pacifica Infotainment, Bluetooth, and Navigation

Standard equipment in this Chrysler includes a 7-inch touch screen, Apple CarPlay, Android Auto, a USB port, Bluetooth, satellite radio, and a six-speaker stereo. Numerous tech features are available, such as an 8.4-inch touch screen, a navigation system, two 10-inch seatback touch screens, an overhead DVD player, a 13-speaker Alpine or 20-speaker Harman Kardon stereo, HD Radio, a Wi-Fi hot spot, a dual- or tri-pane sunroof, and a built-in vacuum.

The Uconnect infotainment system is one of the most user-friendly interfaces on the market. Controls are arrayed logically, and the screen responds quickly to inputs.

Read more about interior »

Pacifica Performance

Pacifica Engine: Solid

The sole powertrain for this Chrysler is a 287-horsepower 3.6-liter V6 engine mated to a nine-speed automatic transmission.

While the Pacifica feels faster than some of its classmates, you’ll need to really step on the gas to coax out urgent acceleration. The transmission is generally refined.

Pacifica Gas Mileage: Above Average

This vehicle gets an EPA-estimated 19 mpg in the city and 28 mpg on the highway, surpassing many of its rivals. For something even more efficient, you might want to consider the plug-in Pacifica Hybrid.

Pacifica Ride and Handling: Coddling, Composed Cruiser

Like most vans, the Pacifica has a silky smooth ride over most roads. Unlike most vans, its strong brakes and sharp steering help it remain poised around turns, with minimal body lean. Front-wheel drive comes standard.

Read more about performance »

Pacifica Reliability

Is the Chrysler Pacifica Reliable?

J.D. Power gives the 2020 Pacifica a below-average predicted reliability rating of 2.5 out of five.

Chrysler Pacifica Warranty

The Pacifica is covered by a basic warranty lasting three years or 36,000 miles and a powertrain warranty lasting five years or 60,000 miles.

Read more about reliability »

How Much Does It Cost to Insure a Chrysler Pacifica?

The cost of insuring a Chrysler Pacifica will depend on a variety of factors, including your deductible, the level of coverage that you want, and the type of insurance that you choose. Your age, gender, location, credit score, and driving record can also have an impact on your insurance rates. Check out our car insurance guide to find the best policy for you.

Pacifica Safety

Pacifica Crash Test Results

The National Highway Traffic Safety Administration gave the 2020 Pacifica a five out of five-star overall rating, with five stars in frontal and side crash tests and four stars in the rollover test.

The Insurance Institute for Highway Safety gave the 2020 Pacifica the highest rating of Good in five of six crash tests. It earned the second-highest rating of Acceptable in the passenger-side small overlap front crash test. When equipped with the optional Advanced SafetyTec package, the Pacifica earned the top rating of Superior for front crash prevention. Its headlights received mixed ratings for how well they illuminate the road; ratings range from Acceptable to Poor, depending on trim.

Pacifica Safety Features

This minivan comes standard with blind spot monitoring, rear cross traffic alert, a rearview camera, and rear parking sensors.

A bounty of driver aids are available. These include forward collision warning, automatic emergency braking, a surround-view parking camera system, automatic high-beam headlights, front and rear parking sensors, lane departure warning, automatic parallel and perpendicular park assist, adaptive cruise control, and rain-sensing windshield wipers.

Read more about safety »

Chrysler Pacifica Dimensions and Weight

The 2020 Pacifica measures roughly 17 feet long and has a curb weight of 4,330 pounds.

Where Is the 2020 Chrysler Pacifica Built?

Chrysler builds the Pacifica in Canada, alongside the Pacifica Hybrid.

Which Chrysler Pacifica Model Is Right for Me?

Chrysler offers the 2020 Pacifica in four trim levels: Touring, Touring L, Touring L Plus, and Limited. The L and LX trims from past model years were split into a new vehicle called the Chrysler Voyager. A separate review of the Voyager is coming soon. Also reviewed separately is the plug-in Pacifica Hybrid.

The base Touring model is a good pick, as it’s well-equipped and available with many of the features found in higher trims.

A dual-pane panoramic sunroof ($1,295) is available throughout the lineup, as is the Advanced SafetyTec package ($995). This SafetyTec package features forward collision warning, advanced braking assist, front and rear parking sensors, perpendicular and parallel park assist, lane departure warning, a 360-degree parking camera system, adaptive cruise control, automatic high-beam headlights, and rain-sensing windshield wipers. In Touring and Touring L models, this package also features a 7-inch driver information display.

All trims seat up to eight people for an additional $595. In the top-level Limited trim, eight-passenger seating and the dual-pane sunroof are bundled together for $495. Special 35th Anniversary trims come standard with seating for eight.

Chrysler Pacifica Touring

The entry-level Touring trim has a base MSRP of $33,495. Standard features include the Uconnect infotainment system, a 7-inch touch screen, smartphone connectivity via Apple CarPlay and Android Auto, Bluetooth, a USB port, a six-speaker stereo, satellite radio, blind spot monitoring, rear cross traffic alert, rear parking sensors, and a rearview camera. Also included are cloth upholstery, an eight-way power-adjustable driver’s seat, tri-zone automatic climate control, remote start, and alloy wheels.

You can add the Uconnect Theater with Wireless Streaming package for $2,395. It comes with an 8.4-inch touch screen, HD Radio, two 10-inch seatback touch screens, and three more USB ports. Heated front seats and a heated, leather-wrapped steering wheel are available as part of the Cold Weather Group package ($495). You can also get an overhead DVD player for $995, but note that it's not available if you get the sunroof.

Chrysler Pacifica Touring L

The Chrysler Pacifica Touring L starts at $36,745 and gains perforated leather seats, hooks for grocery bags on the third-row seatbacks, and the contents of the Cold Weather group package. The Uconnect Theater package is not available in this trim, but otherwise, the Touring L has the same options as the base trim. The Premium Audio Group ($895) is also available. It includes the 8.4-inch touch screen, a 13-speaker Alpine stereo, a third-row charging USB port, two second-row charge ports, and a power-adjustable front passenger seat.

Chrysler Pacifica Touring L Plus

Touring L Plus models retail for $39,545. This trim features a configurable 7-inch driver information display, an 8.4-inch touch screen, a navigation system, a Wi-Fi hot spot, HD Radio, the 13-speaker stereo, and the contents of the Uconnect Theater with Wireless Streaming package. Heated second-row seats are also standard.

For $695, a 20-speaker Harman Kardon stereo is available, and for $795 you can add a hands-free liftgate and hands-free power-sliding doors.

Chrysler Pacifica Limited

The top-of-the-line Pacifica Limited has an MSRP of $44,445. It comes with a tri-pane sunroof, a built-in vacuum cleaner, ventilated front seats, Nappa leather upholstery, a hands-free liftgate, and hands-free power-sliding doors.

Notably, the Limited trim loses the contents of the Theater package, which becomes a $1,995 add-on.

Check out our U.S. News Best Price Program for great savings at your local Chrysler dealer.

See 2020 Chrysler Pacifica specs and trims »

The Final Call

The 2020 Chrysler Pacifica is a great minivan with a laundry list of standard and available features, a handsome cabin, a comfortable ride, and good fuel economy. In short, it merits a spot on any minivan shopper’s list.

Don’t just take our word for it. Check out comments from some of the reviews that drive our rankings and analysis.

  • "As accomplished as three-row SUVs might be, when it comes to hauling a big family and its stuff, minivans continue to rule supreme. One of our favorites is the 2020 Chrysler Pacifica, helped by strong overall performance, a long list of standard and optional features, and pleasing style inside and out." -- Edmunds
  • "… its abundance of kid-friendly features kept the little ones occupied, while the handsome styling inside and out made us forget we were driving the ultimate mom-and-dad mobile. Plus, certain trim levels can be unabashedly described as a luxury van. … Really, the Pacifica is a must test-drive, and although cross-shopping with other minivans is recommended, we definitely think it's a top choice." -- Autotrader (2019)
  • "But what I love most about the Pacifica is its unabashed van-ness in a world where everything is a crossover … and telling your friends that you're considering a minivan is tantamount to announcing that you've given up on life. It warms my heart to see there's still innovation and competition to be found in this shrinking class and that the form and function can work together." -- CNET (2017)


Expert Advice

Last Updated: April 16, 2020

Healthy Sales: The Pacifica is currently the second best selling minivan, as dealerships have moved 5.4 percent more Pacifica models so far in 2020 compared to the same period last year. The Pacifica is selling neck-and-neck with the bargain-priced Dodge Grand Caravan.

Research more buying advice »
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2020 Chrysler Pacifica

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