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2020 Chevrolet Impala Review

The 2020 Chevrolet Impala ranks near the top of the large car class. It has a spacious cabin, large trunk, capable engine, and serene ride.

Pros & Cons

  • Plush ride
  • Roomy cabin
  • Large trunk
  • Straightforward infotainment controls
  • So-so cabin materials
  • Poor fuel economy estimates

New for 2020

  • Base LS trim and four-cylinder engine discontinued
  • New base LT trim introduced

Rankings & Awards

The 2020 Chevrolet Impala's #3 ranking is based on its score within the Large Cars category. It was the winner of our 2020 Best Large Car for the Money award. Currently the Chevrolet Impala has a score of 8.2 out of 10, which is based on our evaluation of 44 pieces of research and data elements using various sources.

8.2

Overall

Scorecard

Critics' Rating: 8.3
Performance: 7.6
Interior: 8.0
Safety: 8.9
Reliability:
J.D. Power Ratings Logo

Is the Chevrolet Impala a Good Car?

The Chevrolet Impala is a great car. It offers more passenger and cargo space than most in the large car class, and its infotainment controls are easy to use. Its good predicted reliability rating and gentle ride only boost its appeal. We named the Impala our 2020 Best Large Car for the Money because of its stellar combination of quality and value.

Should I Buy the Chevrolet Impala?

The Chevy Impala is a good vehicle, but there are plenty of rivals worth considering as well. The Toyota Avalon has a long list of standard features and excellent fuel-economy ratings, and it has a more upscale interior than the Impala. You might also consider the midsize Chevrolet Malibu, which is a bit like a smaller and more affordable version of the Impala.

Compare the Impala, Avalon, and Malibu »

Should I Buy a New or Used Chevrolet Impala?

The 2020 Impala belongs to a generation that launched for the 2014 model year, and there have been some updates since then. For 2020, Chevrolet drops the four-cylinder engine and debuts the base LT trim, which replaces the previous base trim, the LS. The LT trim offers more standard features than the LS did, such as a V6 engine, a leather-wrapped steering wheel, and dual-zone automatic climate control. However, all of these features were available in older Impalas.

The 2019 Impala was largely unchanged. The 2018 model gained standard Apple CarPlay and Android Auto, as well as a rearview camera and available wireless device charging. You could buy a used 2018 Impala that’s similar to a 2019 model, and it’ll likely cost less.

There were no significant changes for the 2017 model. The 2016 Impala was the first to offer Apple CarPlay and wireless device charging.

If you're considering an older model, be sure to read our 2017 Impala, 2018 Impala, and 2019 Impala reviews to help make your decision. Also, check out our Used Car Deals page to learn about savings and discounts you can find on used vehicles.

Compare the 2018, 2019, and 2020 Impala »

We Did the Research for You: 44 Reviews Analyzed

By researching Chevrolet Impala reviews, our hope is to provide you with the information you need to make car shopping a breeze. You'll find everything you need to know about this vehicle in our comprehensive review. It combines concrete data (like fuel economy estimates, predicted reliability ratings, and cargo space dimensions) with professional evaluations from 44 reviews.

This 2020 Impala review incorporates applicable research for all models in this generation, which launched for 2014.

Why You Can Trust Us

U.S. News & World Report has been reviewing cars, trucks, and SUVs since 2007, and our Best Cars team has more than 75 years of combined automotive industry experience. We care about cars, but we care more about providing useful consumer advice. To ensure our impartiality, an independent party handles our advertising, and our editorial team doesn’t accept expensive gifts from automakers.

How Much Does the Chevrolet Impala Cost?

The 2020 Impala has a base MSRP of $31,620. That’s above average for a large car.

Check out our U.S. News Best Price Program for great savings at your local Chevrolet dealer. You can also find excellent manufacturer incentives on our Chevrolet deals page.

Chevrolet Impala Versus the Competition

Which Is Better: Chevrolet Impala or Toyota Avalon?

Both the Toyota Avalon and Chevy Impala are great vehicles, so you can’t go wrong choosing either. Both models have potent V6 engines and comfortable rides. The Toyota has nicer cabin materials than the Chevy and more standard driver aids, such as adaptive cruise control and forward collision warning. The Impala has a larger trunk and costs around $4,200 less than the Avalon.

Which Is Better: Chevrolet Impala or Honda Accord?

The Honda Accord, a midsize car, has nearly as much cabin space as the Impala. It’s a bit shorter and it lacks a V6 engine option, but the Honda provides first-rate cabin materials, energetic turbocharged powertrains, lively handling, and lots of standard safety features. You could get the Accord EX-L with the stronger turbocharged engine for around $650 more than the base Impala.

Compare the Impala, Avalon, and Accord »

Impala Interior

How Many People Does the Impala Seat?

The Chevy Impala seats five people. Few rival vehicles provide as much rear-seat space as this full-size sedan, and average-sized adults will have little trouble getting comfortable back there. However, the seats could use more side support.

Cloth and synthetic leather upholstery are standard, as is an eight-way power-adjustable driver’s seat. Upgrades include genuine leather-appointed seats, heated and ventilated front seats, a power-adjustable front passenger seat, and a heated steering wheel.

Impala and Child Car Seats

The Impala has two complete sets of LATCH connectors for the rear outboard seats. The rear middle seat has a single tether and one lower anchor, and an additional anchor can be borrowed from the driver’s side seat.

The Insurance Institute for Highway Safety gave this system the second-highest rating of Acceptable for ease of use. The tether anchors are easy to find, but the lower anchors are set too deep in the seats.

Impala Interior Quality

This vehicle has excellent fit and finish and a well-designed cabin. However, the presence of some hard plastics, most notably on the center stack, detracts from its overall appeal.

Impala Cargo Space

With 18.8 cubic feet of space, the Impala’s trunk is one of the roomiest in the large car class. The standard split-folding rear seats create even more space, and their seatbacks fold level with the trunk floor.

Impala Infotainment, Bluetooth, and Navigation

This Chevrolet comes standard with an 8-inch touch screen, smartphone integration via Android Auto and Apple CarPlay, a six-speaker stereo, a Wi-Fi hot spot, three USB ports, satellite radio, and Bluetooth. Navigation, wireless device charging, an 11-speaker Bose premium stereo, a 120-volt household-style power outlet, and a dual-pane sunroof are available.

The infotainment system is easy to use. The touch screen is a bit tricky to reach because of its upward tilt, but it responds quickly to inputs. There are physical buttons and knobs for controlling audio and climate settings.

Read more about interior »

Impala Performance

Impala Engine: Capable

For 2020, Chevrolet dropped the 197-horsepower four-cylinder engine from the Impala lineup, leaving only a 3.6-liter V6 that makes 305 horsepower and 264 pound-feet of torque. A six-speed automatic transmission is standard.

The V6 is sufficiently muscular, and it provides the extra oomph needed to make merging on the highway or traveling uphill easy. Some critics say the transmission shifts smoothly and quickly, but others knock it for being less refined than it should be.

Impala Gas Mileage: Gas Guzzler

This vehicle gets an EPA-estimated 19 mpg in the city and 28 mpg on the highway. Those are poor figures for a large car.

Impala Ride and Handling: Cushioned Ride

The front-wheel-drive Impala is tuned more for comfort than agility, but the ride is plush and refined. Some critics say the Impala’s overly sensitive steering causes it to sway, but others find this vehicle to be surprisingly spry when turning corners or navigating tight parking spots.

Read more about performance »

Impala Reliability

Is the Chevrolet Impala Reliable?

The 2020 Impala has a good predicted reliability rating of four out of five from J.D. Power.

Chevrolet Impala Warranty

Chevrolet covers the Impala with a three-year/36,000-mile limited warranty and a five-year/60,000-mile powertrain warranty.

Read more about reliability »

Impala Safety

Impala Crash Test Results

The National Highway Traffic Safety Administration gave the 2020 Impala an overall safety rating of five out of five stars. The Impala earned five stars in the frontal and side crash tests and four stars in the rollover evaluation.

In testing by the Insurance Institute for Highway Safety, the 2020 Impala earned the top rating of Good in four tests and the second-highest rating of Acceptable in the driver-side small overlap front test. The Impala’s headlights received the lowest score of Poor for how well they illuminate the road ahead. Properly equipped Impalas earned the highest rating of Superior for their front crash prevention features.

Impala Safety Features

A rearview camera is the sole standard safety feature in this sedan. Forward collision warning, blind spot monitoring, rear cross traffic alert, lane change alert, lane departure warning, rear parking sensors, and adaptive cruise control are available.

Read more about safety »

Impala Dimensions and Weight

The Impala is about 16.8 feet long. At the time of writing, Chevrolet has not released official curb weight figures for this car.

Where Is the 2020 Chevrolet Impala Built?

Chevrolet builds the 2020 Impala in Michigan and Canada.

Which Chevrolet Impala Model Is Right for Me?

Chevrolet offers the 2020 Impala in two trim levels: LT and Premier. The Chevrolet Impala LS trim and the four-cylinder engine were discontinued for 2020, so every trim now comes with a V6 engine and a six-speed automatic transmission. Front-wheel drive is standard.

The base trim is well-equipped, and it’s available with comfort and safety add-ons. Shoppers after the most features should consider the Premier model.

Chevrolet Impala LT

The Impala LT has a base MSRP of $31,620. Its list of standard equipment includes an 8-inch touch screen, Apple CarPlay, Android Auto, three USB ports, Bluetooth, a Wi-Fi hot spot, a six-speaker stereo, satellite radio, an eight-way power-adjustable driver’s seat, remote start, proximity keyless entry, and dual-zone automatic climate control. A rearview camera and OnStar-connected services are included too.

The Convenience package costs $875 and adds heated front seats, a heated steering wheel, an auto-dimming rearview mirror, and a 120-volt household-style power outlet. If you purchase that package, you can get the Driver Confidence package for another $495. It includes rear parking sensors, blind spot monitoring, rear cross traffic alert, and lane change alert.

Chevrolet Impala Premier

The Chevrolet Impala Premier retails for $36,720. It builds off the LT trim and adds navigation, an 11-speaker Bose premium stereo, wireless device charging, leather-appointed seats, an eight-way power-adjustable front passenger seat, larger alloy wheels, and the contents of the Convenience and Driver Confidence packages.

For $1,275, you can add the Premier Confidence package. It comes with more driver aids, including forward collision warning, lane departure warning, and adaptive cruise control. The Premier Convenience package ($935) includes a heated, power-adjustable steering wheel and ventilated front seats. You could also add a dual-pane sunroof for $1,050.

Check out our U.S. News Best Price Program for great savings at your local Chevrolet dealer. You can also find excellent manufacturer incentives on our Chevrolet deals page.

See 2020 Chevrolet Impala specs and trims »

The Final Call

The 2020 Chevrolet Impala’s large trunk and comfortable, roomy cabin surpass those of most rival sedans. The infotainment system is well-equipped and easy to use, and the ride is serene. This isn’t the most exciting car to drive, and it has a few low-grade cabin materials along with poor fuel economy, but all in all, the Impala is a very good large car.

Don’t just take our word for it. Check out comments from some of the reviews that drive our rankings and analysis.

  • "… even though the number of trim levels and options diminishes for 2020, there's life yet in Chevy's big four-door. This generation of Impala – introduced in 2014 – has always been a solid choice in the segment, offering a roomy interior, a spacious trunk, smooth acceleration and a ride quality that's plush without being overly soft and floaty. In short, the Impala does exactly what you expect from a large, comfort-oriented sedan.” -- Edmunds
  • "As SUVs continue to grow in popularity, full-size sedans are having a harder time attracting an audience. In the case of the … Chevrolet Impala, however, luring in potential customers isn't all that difficult, especially when one considers the tremendous value offered by Chevy's longest running sedan." -- Autotrader (2018)
  • You'll like this car if you're after a comfortable full-size sedan with modern style, a large interior and a cavernous trunk. ... If all-wheel drive is on your gotta-have-it list, the … Impala isn't for you. Only the Dodge Charger offers all-wheel drive in this class. If you were hoping for a hybrid, the Toyota Avalon is your only option." -- Kelley Blue Book (2018)
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